FAQs

Shouldn't I try out some furniture in a shop before buying?
No, we've done all the testing for you. We exist so that you no longer have to waste hours in the shops.

How come you're cheaper than the high street?
Because we don't have expensive shops and showrooms to run. You pay for our products, not the gloss.

Are you good value?
Yes. For a fraction of the cost you'll get a bed and mattress that would normally be £2000-£3500 on the high street. And you wont have lost time trawling the the shops and then waiting weeks for it to arrive.

Is delivery expensive?
No. Delivery on orders over £2500 is free. For smaller orders please see below:

UK Mainland

Northern Ireland & Channel Isles

Do you do more than just deliver?
Where possible we’ll install your furniture and take away the packaging for free.

How soon can you deliver?
Items in stock and dispatched by standard delivery should arrive within 7 days. Once you place your order we will email an acknowledgement within 24 hours and advise you of an approximate delivery date.
We will contact you to arrange the delivery of furniture, heavy or fragile items. We will always try to deliver your new furniture within two to four weeks on a mutually convenient day and you will be contacted with available time slots – so there’s no staying in all day wondering when we’re going to arrive.

How can I pay?
We accept all major debit and credit cards except American Express. You can also send a cheque or pay by bank transfer.

Are my bank details safe with you?
Yes, very. Our system is run by Sage Pay and is extremely secure.

Can I order if I live abroad?
Yes, it's very easy. Just send us an email and we'll put you in contact with a good transport company. Once you order we will then take your items to them so they can deliver to you.

Why do you only offer one mattress on your beds?
Because we’ve found that the vast majority of people find the same things comfortable and that a handmade mattress full of natural materials and individual pocket springs is the way to go. We do appreciate that some people like a different firmness so we offer three tensions.

Is the furniture ready assembled?
Many handmade items come assembled. Items requiring assembly are indicated. Please email if you have any questions.

Is it true that lots of companies sell weird bed sizes so that you have to buy their mattresses and linen too?
Yes, which we think is really annoying. We only sell standard UK sizes so you can mix and match things over time.

My item is damaged. What do I do?
We inspect all our items before dispatch but if you find we have missed something we will replace your item or offer a credit note. Please check your items at the time of delivery and inform us immediately if you have a problem. Items not checked at the time of delivery and signed for as in good condition will not be eligible for return.

How can I order?
Either online here, or call us on the number above. Or just send us your order and contact details by email.

Can I get samples of fabrics and finishes of your furniture?
Yes. We carry samples of our best selling furniture ranges. We are in the process of adding these to the website.

Made to order items
Our upholstered or bespoke size furniture are commissioned especially for you and have an approximate 6-20 week lead time. Upon receipt of your order, a contract will be sent to you. Once the contract has been signed and the order placed, any cancellations will incur a 50% cancellation fee.

Measurements
Please make sure you measure correctly before placing your furniture order. Consider staircases, doorways or any tight spaces used as access points. If you need to return an item of furniture, the original delivery charge will be deducted from any refund or exchange value.

What happens if I don't like my items?
While we hope that you're always delighted with your order, we understand that there are occasions you may want to return items. Simply email for a returns form and enclose it with the items and post back to:

Returns Dept. House of Interiors, Unit 16 Quorn Way, Grafton Industrial Estate, Northampton, NN1 2PN

Items must be returned within 14 days of receipt to qualify for a refund. Postage costs are not refundable. You will be issued with a credit note for any items returned after this time. Please ensure all items are packaged securely and sufficiently to withstand delivery. Failure to do so may result in House of Interiors being unable to refund you. We recommend that you use insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit. If an item is returned damaged we will at our discretion asses the retail value of the item and offer you a value which we feel reflects the damage.

We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.